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Warning: in_array() expects parameter 2 to be array, null given in /home/siemens/public_html/plugins/system/helix3/core/classes/menu.php on line 66

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Warning: in_array() expects parameter 2 to be array, null given in /home/siemens/public_html/plugins/system/helix3/core/classes/menu.php on line 66

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Warning: count(): Parameter must be an array or an object that implements Countable in /home/siemens/public_html/plugins/system/helix3/core/classes/menu.php on line 70

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Warning: count(): Parameter must be an array or an object that implements Countable in /home/siemens/public_html/plugins/system/helix3/core/classes/menu.php on line 70

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Warning: count(): Parameter must be an array or an object that implements Countable in /home/siemens/public_html/plugins/system/helix3/core/classes/menu.php on line 70

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Warning: count(): Parameter must be an array or an object that implements Countable in /home/siemens/public_html/plugins/system/helix3/core/classes/menu.php on line 70

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Warning: count(): Parameter must be an array or an object that implements Countable in /home/siemens/public_html/plugins/system/helix3/core/classes/menu.php on line 70

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HSC Service Tracking

Inteligentna, gostu prijazna rešitev za sledenje storitev v hotelih

HSC servisni krog

Spremljanje zahtevkov

Sistem omogoča spremljanje zahtevkov od nastanka do njihove uspešne rešitve. Ta inovativni in povsem integrirani sistem zagotavlja nadzor nad servisnimi zahtevki ter hkrati shranjuje in obdeluje podatke, zagotavlja komunikacijske vmesnike in pripravlja poročila za vodstvo.

Mobilnost = učinkovitost

Sistem vključuje mehanizme za eskalacijo in integracijo z mobilnimi napravami (pametni telefoni, tablice), kar zagotavlja prihranke pri času in optimizira učinkovitost zaposlenih in poslovnih procesov. Storitve so uvrščene po pomembnosti in tako še dodatno prispevajo k večjemu zadovoljstvu gostov.

Prilagojenost poslovnim procesom

Sistem je še posebej prilagojen poslovnim procesom v majhnih in srednje velikih hotelih. Servisni zahtevki gostov, interni delovni nalogi in pritožbe so centralno zabeleženi in dodeljeni usposobljenim delavcem. Poleg tega lahko odgovorne osebe centralno spremljajo potek vseh storitev.

Servisni zahtevki

V preprostem pogovornem oknu lahko ustvarite nov servisni zahtevek ali drugo delovno nalogo, ki jo nato dodelite posameznemu zaposlenemu ali delovni skupini. Vsi servisni zahtevki so samodejno opremljeni z opisom in predvidenim časom, v katerem je treba opraviti storitev.

Nadzorno okno prikazuje stanje vseh zahtevkov v realnem času. Zamude, sprejeti zahtevki in alarmi so samodejno nadzorovani, kar je osnova za poročanje in morebitne eskalacije.

Poročila za vodstvo

HSC zagotavlja celovita poročila za vodstvo. Poročila prikazujejo učinkovitost zaposlenih in zadovoljstvo gostov, kar je osnova za dodatno izboljšanje poslovnih procesov v hotelu.

 

HSC ST flat 600 294

 

HSC sledenje storitvam